Data Privacy Policy
Your privacy is important to us at SequenceLanternUnion
Information We Collect
When you reach out to us for corporate floral arrangements or gifting services, we gather information you voluntarily share. This includes your name, company name, email, phone number, delivery addresses, and specific floral requirements. Payment details are collected when you place orders and are processed securely through our payment partners.
For our corporate clients, we may obtain additional business details such as company registration, preferred delivery timelines, and budget constraints to tailor our service to your needs.
Our site automatically collects certain technical data when you visit. This includes your IP address, browser type, device information, and navigation patterns. We use this information to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating customized arrangements based on your needs, and communicating about your service requirements.
We also utilize information to enhance our services and the user experience on our site. This helps us identify which corporate floral services are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
SequenceLanternUnion respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who assist us in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This entails secure data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is limited to personnel who require it to deliver services.
Although we deploy robust security measures, no online transmission method is completely risk-free. We continually enhance our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Under applicable laws, you may be able to view, update, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention timelines differ based on the data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: around three years after the most recent service engagement
- Payment transaction records: around seven years for tax and accounting purposes
- Website analytics data: around two years and two months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
This site uses cookies and related technologies to enhance your browsing experience and to gain insight into how users interact with our site. Cookies enable us to recall your preferences and to assess site performance.
You can adjust cookie preferences via your browser settings. Note that turning off some cookies might affect how the site works. For full details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external sites or services. This privacy policy covers only SequenceLanternUnion and our site. We are not liable for the privacy practices of those external sites.
We encourage you to review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial updates occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to periodically review this policy to stay informed on how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
SequenceLanternUnion Privacy Group
Buckingham Palace, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7930 1234
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to reply to all privacy requests within 5 business days.